Frequently Asked Questions
Are all products sold by SneakersClinic authentic?
Yes, all products are guaranteed to be 100% authentic.
Are all sneakers wearable?
Sneakers over 5 years old are not guaranteed suitable for wear. Wear at your own risk.
What forms of payment do you accept?
We accept online payment through Stipes, PayPal, Bank Transfer and Cash Payment through Meet Up.
What is your return policy?
All sales are final. No refunds, no exchanges unless wrong item was sent.
Do you ship international?
Yes, we currently ship Worldwide by DHL Express. We are not responsible for custom or duty fees.
How long does it take for items to arrive?
All orders are shipped within 24-48 hours of order being place (Excluding Weekends or Public Holidays).
Local Postage takes 2 to 5 workings days to arrive.
Overseas Postage takes 3 to 10 working days to arrive depending on your location.
How much does shipping cost?
Shipping cost is calculated at checkout.
Do I get a tracking number?
Yes, all tracking number is sent once shipping is confirmed.
Do you have a physical store?
Currently we do not have a physical store, but we do run pop-up throughout the year.